Barbara E Hos

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Verified Reviewer
| map-marker Niles, Illinois

Dissatisfied with weed killer ordered through Walmart online

Good Morning,

I ordered ProMax Eco Grass & Weed Killer 24 oz. on May 17, 2023, thorough Walmart online.

Despite sincere efforts, I have found this product to be ineffective. It doesn't kill weeds, period. Mine were not deep rooted weeds and if this product was any good, I'd have seen results within 24 or 48 hours.

I am requesting a refund of what I paid for this product, $22-ish. Since Walmart directions included contracting the vendor directly, that is what I'm doing.

I will happily return the bottle to you, with or without what's left of the product.

This is not a frivolous claim from someone with nothing better to do. I was seeking a non-toxic weed killer to use around walkways, paving stones, etc., but I may as well have dumped water on the weeds since they are alive and well.

Please respond with my refund.

Thank you,

Barbara Ely

2812 Struckman Ave., River Grove, IL 60171

Order number SO-131213****-W

Phone: 708 217 ****

Email: bivire@***.com

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Larry M Jly
map-marker Overland Park, Kansas

Do not buy from this company. You do not get what you ordered. Trying to get refund on my order, They have no one in office to help with customer problems. Avoid at all costs.

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The product I ordered, I thought was a pack of 10 wall plated for electrical wall plug. Received only 1 plate. Not a bargain for $10.
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Avoid doing any business with them. Customer reviews are awful.

Donna F Fns

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Verified Reviewer

Product return issues

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ordered 3 heaters that were 120 volt and I needed 240 volt. I have already ordered, received and installed the correct heaters, and are extremely happy with them. However, I have still not heard from Promax with instructions on how to return the 3 heaters that were the wrong voltage.
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Loss:
$285
Pros:
  • Good prices
  • Quick delivery
  • Great products
Cons:
  • Customer service and return policy

Preferred solution: instructions on how to return products

User's recommendation: Be 100% sure of what you are ordering, returning product is almost impossible.

NANCY Z Fdn

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Verified Reviewer

Package never received

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I ordered a large order from Walmart one item in particular was sold by this outfit, out of the other 16 items I ordered this is the only package that is MIA. The attitude of customer service is that I did not look around hard enough. They have given me the same pat answer 3 times and most recently have given me the same answer only telling me I am being rude. Amazingly poor customer service. We'll see what the response is to their last email before I call the credit card company and have them stop payment. Ridiculous. Packages arrived before this one was supposedly delivered and packages arrived after.
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Loss:
$15

Preferred solution: Delivery of promised product, no runaround or lip service AND an apology.

User's recommendation: Do not purchase from ProCommerce, not worth the aggravation.

Anonymous
map-marker Cincinnati, Ohio

No Response

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Damaged material from Promax or UPS . The box with the vermicalite inside had been cut . The vermicalite went everywhere .I don't know who or how the box and bag got cut , but it should be up to the Promax company to find out .
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User's recommendation: If You order something from promax you will not be able to contact them if your package is damaged .

Kimberly V Eqn

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Verified Reviewer

Return of damaged item

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I received a damaged roaster ordered online. As it was a third party sale through Walmart, I was having issues finding out how to return it. Walmart's customer service was finally able to put me in touch with ITIstore and we are, hopefully, working towards a refund as of this morning.
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Preferred solution: Full refund

User's recommendation: Utilize Walmart's customer service. Be wary of third party sales when ordering online. It makes for headaches with returns.

Cindy V Mex

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Verified Reviewer

REFUND NOT RECEIVED

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I purchased a dog blanket and had to return it. I purchased it from your company through Walmart. When I returned it, she printed a label and sent it back to you in a box I had to purchase. My Walmart account states a refund was issued on 12/20/20. I have checked my charge card and it has NOT been credited for my return. Please let me know what is going on with this return. It has been plenty of time for this refund to be processed. Cindy Van Kohn
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Loss:
$13
Cons:
  • Customer service
  • Getting wrong or incomplete order
  • Customer service and return policy

Preferred solution: Full refund

User's recommendation: Do not order from this company

pam l Bjt

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Verified Reviewer
| map-marker Plattsmouth, Nebraska

Returns

The drip pans don't fit my stove, I have a GE. Do you have the right one's I need, if so, can I exchange these?
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Bristol, Pennsylvania

Have not had a response

Ordered 40 lbs of organic potting soil and received 31lbs and that's what FedEx said it was really 28lbs
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John m Trs

Way over priced

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I ordered a paint from walmart and thought it was a quart price and it sure the *** it wasn't. It was an 8oz. can of rust-olumn. I can buy a 32oz can of the paint at lowes for the same price. This is a total rip off. I will NEVER buy paint on-line from walart or this company ever again.
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Loss:
$13
Cons:
  • High price

Preferred solution: Price reduction

User's recommendation: don't buy

Anonymous
map-marker Luzerne, Iowa

ProMax won't honor pricing

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Promax Commerce - ProMax won't honor pricing
The listing at: https://www.walmart.com/ip/Kab-Enterprise-Co-Ltd-ME-14-3-Pigtail-Adapter-6-Pack/3908**** clearly states a 6 pack, also has 6-Pack in the URL, but ProMax Commerce only sent me one. They said the listing was in error. I said they offered six for sale, I accepted their proposal and paid for the six advertised. They refuse to send the other five adaptors I ordered.
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User's recommendation: No, don't do business with them.

Peter D Zqg

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Verified Reviewer

Paying $ to access customer service to get a response

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Product doesnt work out of the box so in order to explain this to your customer service Dept you want me to pay $1. I dont think so!
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Pros:
  • Sold through walmart on line

Preferred solution: Full refund

User's recommendation: Find someplace else to spend your money

Myra C Izv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Re my order

It was suppose to be 2 red poly bows and there was only 1 in the shipment. My order # is SO-13914****-W
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Pros:
  • Missing an item
Cons:
  • This is my first time and it was thru walmart

Preferred solution: Deliver product or service ordered

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Mar 7, 2022

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Anonymous
map-marker Jones, Oklahoma

No one called me back

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All light bulbs received broken!!
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User's recommendation: Do buy unless they can deliver without everything being broke

Anonymous
map-marker Pittsburgh, Pennsylvania

They suck

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Order two cedar address plaques,got two half inch thick pine boards that looked like they were made by some first year high school student.Boards were so light weight that they felt like balsa .One piece was two pieces glued together,both pieces had wood filler in voids.Called for refund,wouldn't even burn these in fireplace,would insult the fireplace.
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User's recommendation: STAY AWAY

Anonymous
map-marker Jones, Oklahoma

Bad merchandise

All lights were broke !! Packing was a joke!
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