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Bought some vinyl cove base on Amazon from this seller on Jan 1st. Had an arrival estimate of Jan 11th to the 14th which is not common on Amazon but couldn't get what I needed on Amazon Prime to get it sooner so ordered it. It is now Jan 17th and nothing has arrived. They don't provide a tracking number so they just make you wait. Customer service just said sorry that you have not received your order and stated willingness to give a refund. Still waiting. I'm left to believe that they are incredibly slow at getting orders out the door. ... Read more

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Fraud, buyer beware of this seller. I will never order from them again. Seller shipped the wrong item and blamed it on Amazon. Would not pay for return shipping. Stated that they would give me a full refund and then refunded less than half of the price. Avoid this shady seller. Blamed both me and Amazon for the problems. In hind site they were just stalling for time. Blaming everyone else and keeping my money. Stalls and tells you they will make things right and they clearly are just trying to scam money and blame the customer and amazon... Read more

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I bought terra cotta saucers on Amazon.com. They arrived all broken and ProMax refused to refund me. I needed them for a conference that came and went. They were out of stock so couldn't replace in time. Amazon eventually gave me my $96 cost of shipping back. ProMax wanted me to "safety" ship shattered saucers back on my dime. You think I'd ever see that money again? They NEVER return phone calls. I've been trying to contact them for months. To this day they still won't give me my $106.95 back. Beware buying anything from this company. Read more

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